Gerneral terms and conditions RAuriser Hochalmbahnen AG

Ski slope closed:

Notice that a ski slope or route is closed for safety reasons of all kinds (stones, icing, avalanche danger, etc.). Skiing outside marked pistes and in forests or wooded areas is strictly prohibited!

Avalanche danger:

The sign with the avalanche slope is located in open terrain in places where there may be a risk of avalanches. It serves as a permanent warning and is a supplement to the avalanche warning flashing lights on the panorama boards. 

Yellow flashing light:

Acute avalanche danger away from secured ski slopes! Closed lifts and pistes: The management reserves the right to close lifts and pistes at short notice in the event of technical difficulties, storms, etc.. In such cases and in the event of unforeseen departure, there is no entitlement to a refund or extension.

Slope and rescue service:

The piste and rescue service only monitors the marked and open pistes. Accident reporting points are all lift stations. If you notice an accident, please provide us with precise information about the location of the accident (piste name, departure number, etc.). This will help us to rescue the victim as quickly as possible. The last inspection run of the piste service starts approx. 15 minutes after the respective lift system closes. The instructions of the piste service must be followed and the slopes must be descended to the valley and left quickly. Rescue costs for the piste rescue service amount to € 135.00.

Operating times:

Please refer to the information at the individual boarding points for the operating times of our facilities, which may differ from those generally indicated due to various influences. As a rule, we operate our lifts from 9:00 - 16:00.

General information:

Ski passes are non-transferable and must be presented at the request of the ticket inspector. Subsequent exchange, extension or postponement of the period of validity are not possible. The individual services to which ski passes entitle the holder are provided by legally independent companies. In all other respects, the conditions of carriage valid for the individual lifts apply.

Refunds:

Only after accidents or illness with immediate presentation of a medical certificate and the ski pass. No refund for accompanying persons. Refund from the day the ski pass is deposited at a ski pass cash desk. The refund is the difference to the price of a ski pass with the duration of the days elapsed up to the date of deposit. The days of use are deemed to be the days from the first day of validity of the ski pass until it is deposited. No refund in the event of early departure, shutdown of the lifts due to events beyond the company's control, such as weather conditions, natural disasters, etc., as well as in the event of shutdown of individual lifts or closure of ski runs. No refunds will be made after 8 weeks from the date of purchase.

Lost and damaged tickets:

Lost ski passes for 1 and 2 days will not be replaced. Loss of a ski pass with a validity of at least 3 days: a replacement pass will be issued on presentation of the proof of purchase and the card number. Processing fee € 10.00. Damaged cards will not be taken back. Cards that do not work will be exchanged.

Subsequent exchange/extensions:

It is not possible to subsequently exchange cards that have already been used. Extension days - from a 3-day ski pass, will be charged with a 5% discount on the applicable ticket price.

Misuse of ski passes is not worthwhile:

Ski passes are not transferable, regardless of their period of validity; the person who validates the ski pass with their first entry will be assigned the ski pass. Any misuse of ski passes/season tickets, including use by third parties, will be penalized. Lost ski passes are blocked to the readers. In order to prevent the misuse of ski passes, card checks are constantly carried out in the ski area! Anyone found in the ski area without a valid ski pass must expect the following consequences:

• Purchase of a day ticket at the normal price
• A fine of € 20.00 will be levied
• Rauriser Hochalmbahnen AG reserves the right to press charges on suspicion of fraudulent procurement of a service (§ 149 StGB) or suspicion of fraud (§ 146 StGB). 

Ski tourers:

All pistes in the ski area are closed daily from 17:00 - 07:30 according to the ordinance of the market town of Rauris by resolution of the municipal council. On Friday, sections of the slopes are excluded for night touring until 10:00 pm according to the slope map at the lift stations. From 22:00 the complete slope closure applies again.

Ski touring:

Walking on the slopes during operating hours is not prohibited. However, due to the lack of ascent corridors due to lack of space, it is not recommended to walk along the ski slopes.

Rescue helicopter:

The professional crew guarantees immediate medical care and ensures rapid transportation by rescue helicopter to one of the nearest hospitals or, on request, to one of the regional specialist clinics. Transportation by helicopter is charged separately by the airline. All operations are coordinated by the piste rescue service.

Ski bus:

Ski pass holders are entitled to use the ski bus free of charge. Limited bus transfer at the start and end of the season.

Transportation of dogs:

Dogs are not allowed on the slopes. A fee is charged for transportation by gondola.

Digital recordings:

We would like to point out that at the control points in the valley, recordings of the first entry and subsequent entries are made for control purposes. The images will not be archived and will not be used for any other purposes.

Webshop: 

Special conditions for the electronic ordering and purchasing process: A booking can only be made after all mandatory fields in the booking window have been entered completely and correctly. There is no legal entitlement to discounts offered during the same period for direct purchases. The customer is solely responsible for entering the correct data, in particular the data carrier number, and acknowledges that the activation of the data carrier will not work if the data is entered incorrectly. Please refer to the operating instructions. The data carrier number (WTP number) can be found on the Key Card. Conclusion of contract: The customer acknowledges that the order process can no longer be canceled or reversed once the payment button has been confirmed. The contract is deemed to have been concluded when the purchase is confirmed with the "Buy irrevocably" button.

Echt.Fair.Ticket - Online Shop:

The online tickets offered on the website www.hochlmbahnen.at represent a non-binding and noncommittal purchase offer. The prices quoted are in euros and include 10% VAT. By ordering a ticket online, a binding purchase contract is concluded. After payment by credit card, the tickets are sent as vouchers by email. The vouchers can be exchanged for the corresponding ticket at the Rauriser Hochalmbahnen ticket offices. If no data carrier is available for recharging, a fee of Euro 2.00 will be charged for the keycard. 

Please note that the vouchers are transmitted with a forgery-proof code. As the voucher itself can be printed out, several prints are possible, but only one print is relevant to the value and can be redeemed. The first voucher redeemed is regarded as the original and will be validated by the Rauriser Hochalmbahnen immediately after redemption. Should further copies with the same code appear, this constitutes misuse and will result in criminal prosecution. Lost vouchers will not be replaced. Vouchers can also not be returned for cash.

The Echt.Fair.Ticket. cannot be combined with any other offers (e.g. family tariff, winter finish, etc.

Information pursuant to $ 24 DSG 2000 on "Photocompare:

Please note that for the purpose of access control, a reference photo of the lift pass holder is taken when passing through a turnstile equipped with a camera for the first time. This reference photo is compared by the lift staff with the photos that are taken each time a turnstile equipped with a camera is passed through.

The reference photo is deleted immediately after the lift ticket expires, the other photos are deleted no later than 30 minutes after the respective turnstile has been passed through.

It should be noted that it is also possible to purchase lift tickets that are technically configured in such a way that no photo is taken when passing through the turnstile, although random checks by lift staff must be expected.

Data protection:

The security of your data is important to us. We use it exclusively for the intended purpose and only pass it on to third parties if they contribute to the fulfillment of the purpose on our express behalf. According to the EU General Data Protection Regulation (GDPR), the Data Protection Act (LINK) and the Federal Law Gazette 2017/120 (LINK) of the Republic of Austria with final effect from 25.5.2018, users have the right to receive information about the personal data we have stored about them free of charge upon request. In addition, every customer or user has the right to rectification of incorrect data, blocking and erasure ("right to be forgotten") of their personal data at any time, provided that this does not conflict with any statutory retention or reporting obligations.

If we do not comply with our data protection obligations in a timely manner, please contact the

Austrian Data Protection Authority

Wickenburggasse 8
A- 1080 Vienna
Telephone: +43 1 52 152-0
E-mail: dsb@dsb.gv.at